Terms of Service

These terms govern your use of DialAssist, an AI call-answering service operated from India. By signing in you agree to them. If you are using DialAssist for an organisation, you confirm you are authorised to accept these terms on its behalf.

1. What the service does

When a call to your mobile number goes unanswered, your carrier forwards it to DialAssist. An AI assistant answers, speaks with the caller, and produces a recording, a transcript and a written summary that appear in your dashboard.

DialAssist does not intercept calls you answer yourself. Forwarding is configured by you, on your handset, and you can remove it at any time by dialling ##004#.

2. Eligibility and your account

• You must be at least 18 and able to enter a contract under Indian law.
• You sign in with Google. We receive only your name and email address.
• You are responsible for activity under your account and for keeping your Google account secure.
• One mobile number may be active on one account at a time.

3. Your number

Calls are routed to you based on the mobile number you register, so you must verify it by calling our service number from that handset before it becomes active. You may only register a number you personally control. Registering someone else's number is a serious misuse of the service and will result in immediate termination.

4. Recording calls — your responsibility

By using DialAssist you confirm that you have the legal right to record and transcribe calls made to your number, and that you will obtain any consent or give any notice the law requires of you. You are the person who decides that calls to your number are answered and recorded, and you are responsible for that decision.

The assistant does not currently announce that a call is being recorded. If your circumstances require callers to be told, you must configure a greeting that tells them, and you must not rely on DialAssist to do it for you.

We may suspend an account we reasonably believe is being used to record people unlawfully.

5. Plans, payment and refunds

There is no free trial. A number costs us money from the day it is assigned, so a plan is paid for before one is issued to you — and instead of a trial you get a full refund within 7 days, described below.

Plans are sold as a tier × a term. The tier sets how many answered minutes a month are included; the term is how long you buy at once, and buying longer costs less per month. The current tiers, allowances and prices are listed on the pricing page, and the exact amount — including tax — is shown on the checkout screen before you pay. Those two screens are generated from the same price list and are the authoritative ones; nothing on this page overrides the figure you are shown at checkout.

• GST at 18% is added to prices billed in Indian rupees, and is shown separately before you pay. Sales billed in other currencies carry no Indian tax; any tax owed where you are may be added when we become registered to collect it.
• Answered minutes are rounded up to the next whole minute per call. Calls you pick up yourself are never counted.
• Your monthly allowance is a hard cap. When it is used up the assistant stops answering, rather than running on at an additional-minute rate you did not agree to. We warn you before you reach it and again when you do.
• To keep going, buy credit — a block of hours at the rate shown in your dashboard. Credit works on any plan and does not expire.
• Payments are collected by Razorpay. We never see or store your card or bank details.

The 7-day refund

Ask within 7 days of your first payment and we refund it in full, with no questions and no conditions about how much you used. Write to [email protected] and we will process it to the original payment method. Your number is released and your account closes when we do.

Changing plan

Upgrades take effect immediately; downgrades take effect at the end of the period you have already paid for. What you are charged depends on whether the term changes:

• Same term, different tier. Your period keeps the end date it already had, and both sides are prorated against the unused remainder — moving up a tier eight months into a year does not restart the year.
• Different term. A new term starts on the day you change. The whole new term is charged and credited with whatever the old one had left, so moving from monthly to annual is a twelve-month commitment beginning that day.

Outside the 7-day refund window, a downgrade does not refund the remainder of a period you have already paid for. The amount and the date are shown before you confirm the change.

Cancelling

You can cancel at any time from your dashboard. Your plan stays active until the end of the period you have paid for — the rest of the month, or the rest of the six or twelve months you bought — and is not renewed after that. Outside the 7-day refund window we do not refund the unused remainder of a period.

Failed payments

This applies to the monthly term, which is the only one that renews by itself. If a renewal payment fails, Razorpay retries it and your service continues during those retries. If the retries are exhausted, the service stops answering calls until payment succeeds. A six- or twelve-month term is paid up front and simply ends on its date unless you buy another.

6. Refunds after the first week

The 7-day refund in section 5 is unconditional and needs no reason. After that week, if DialAssist fails to answer calls for a sustained period because of a fault on our side, contact us at [email protected] and we will refund or credit that period at our discretion. We do not otherwise refund a period you have part used.

7. Acceptable use

You must not use DialAssist to:

• record people unlawfully, or to entrap, deceive or harass anyone;
• impersonate another person or organisation;
• operate a call centre, IVR, survey line or bulk-calling operation;
• handle calls where a failure to answer could endanger someone, including any emergency, medical or safety line;
• break any law, or infringe anyone's rights.

8. What we do not promise

DialAssist depends on your carrier, your handset settings and third-party providers we do not control. Calls can be missed, forwarding can be silently disabled by a carrier, transcripts and summaries are produced by AI and can be wrong or incomplete, and the service can be unavailable.

The service is provided "as is". We give no warranty that it will be uninterrupted, error-free, or that any summary is accurate.

9. Liability

To the extent permitted by law, our total liability to you for any claim arising out of these terms or your use of DialAssist is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect or consequential loss, including lost business, lost opportunity, or loss arising from a call that was missed, mishandled, or inaccurately summarised.

Nothing here limits liability that cannot be limited under Indian law.

10. Suspension and termination

You may stop using DialAssist at any time by cancelling and removing call forwarding from your handset. We may suspend or terminate an account that breaches these terms, that we reasonably believe is being used unlawfully, or where payment has failed. On termination we delete your data as described in the Privacy Policy.

11. Changes

We may change these terms. If a change materially affects you we will tell you by email before it takes effect. Continuing to use the service after that means you accept the change. Price changes never apply to a period you have already paid for.

12. Governing law

These terms are governed by the laws of India, and the courts at Bengaluru, Karnataka have exclusive jurisdiction.

13. Contact

DialAssist is operated by Vartana (OPC) Private Limited, Bengaluru, Karnataka, India.
[email protected]